1. Reconnect once
Disconnect and connect again; state left over from a network switch usually clears.
QuickQ help center: will not connect, slow, or sign-in trouble
If the client will not connect, speeds drop or sign-in misbehaves, work down this page in order — most cases clear within a few minutes. Updated August 17, 2026.
Do these three first
Keep the order; plenty of problems end at step one.
2. Try another route
Pick a low-latency route from the list to see whether one route alone is the problem.
3. Restart the client
Quit fully and reopen. If that changes nothing, restart the device once.
Common problems, one at a time
Connect keeps spinning
Check the device itself is online — open a familiar site in a browser — then try another route. If it still spins, sign out and back in.
Connected but the speed is poor
Read the latency figure on screen. High means change route; normal latency with slow transfer usually means the far service is slow, so try later.
Sign-in says the account or password is wrong
Watch capitals and stray spaces at either end. If it is genuinely lost, use password recovery and check your registered mailbox.
It says the device limit is reached
Open the device list on the account page, sign out what you no longer use, then sign in again.
The phone drops after switching network
Android and iOS reconnect on their own; if nothing returns after a while, disconnect and connect by hand.
The system blocked the installer
That is a routine security confirmation: allow it at the prompt, or permit it in system settings and install again.
Still not solved
Send these together and it moves much faster.
Device and system version
For example Windows 11 or iOS 17, with the exact version number.
When it happened
The date and roughly what time, so records can be matched.
A screenshot
Capture the message and the status together; clearer than describing it.